Frequently Asked Questions
Here we provide answers to the questions most often asked. If your question is not answered here please contact us and we will do our best to help.
How long does Shipping Take?
This depends on the type of product you've ordered from us. For Design Your Own items we start the production process within 1-2 days of receiving your order. In most cases we have completed manufacture in less than 7 days. We advise allowing a further 7-10 days for delivery as we ship directly from our factory. For our stock items we work with a fulfillment partner in the UK for fast shipping throughout the UK and Europe. In stock items can be with you within 1 business day. For custom design orders we will let you know how long we expect your order to take. We're one of the fastest suppliers of custom cycling kit with turnaround times of 3 weeks or less in most cases.
We accept all major credit cards as well as PayPal. Use the method that is most convenient for you.
Do you ship internationally?
Yes. We ship globally. For all orders to the UK and Europe we cover the shipping within the product cost. For other regions we will show you the shipping cost during the checkout process. Shipping to some countries may take a bit longer. You can use the order tracker to see where your shipment is at any time.
Do you accept returns?
Fpr stock items we accept returns if the item is defective, or doesn't fit. We will give you a returns address when you contact us. In most cases we can ship a replacement within a few days. For Design Your Own items we are unable to accept returns. If there is an issue with your item please contact us and we will do our best to help and provide a satisfactory solution.
Where are your products made?
Our products are all designed in the UK. We source the best materials and fabrics from all over Europe. Some assembly is made by carefully selected specialist producers in Asia. We have a strict quality control process. Any supplier that doesn't meet our expectations is quickly replaced.