Frequently Asked Questions
Here we provide answers to the questions are are most frequently asked. If your question is not answered here please contact us.
How long does shipping take?
We make most of our items to orders. We do that very quickly but it does mean it can take 2-3 days to get your order dispatched. We work with some of the fastest courier services and can generally get your item to you in about 9-10 days from date of order. Some of our items are now shipped from the UK. For these orders we can get them to you in 2-3 days. If in any doubt please ask us and we will advise of expected shipping times.
How do I place an Order?
That's easy. Just browse our store and add any items you like to you cart. Our secure checkout is simple and fast.
What Payment Methods Are Accepted?
We accept all major credit cards as well as PayPal and Google Pay. Use the method that is most convenient for you.
Do You Ship Internationally?
Yes. We ship globally. For all orders to the UK and Europe we cover the shipping within the product cost. For other regions we will show you the shipping cost during the checkout process. Shipping to some countries may take a bit longer. You can use the order tracker to see where your shipment is at any time.
Do I have to pay anything to return my items?
No. We accept returns if the item is defective, or doesn't fit. We will give you a returns address when you contact us. In most cases we can ship a replacement within a few days.
How do I return an item?
Just contact us and we will tell you how to return your order.
Where are your Products Made
Our products are all designed in the UK. We source the best materials and fabrics from all over Europe. Some assembly is made by carefully selected specialist producers in Asia. We have a strict quality control process. Any supplier that doesn't meet our expectations is quickly replaced.